PaaS User Agreement

Effective date: 1 August 2026

This agreement is between Narra DigiLabs Computer Programming Services (“Narra”) and the customer or organization using Narra”™s cloud, hosting, container, API, managed, or Platform-as-a-Service offerings (“Customer”). By ordering or using PaaS Services, Customer accepts this Agreement.

1. Service order and access

The plan, resources, price, billing interval, and included support shown in an accepted order or checkout form are the applicable Service Order. Customer must keep its account information and credentials secure and is responsible for actions taken by authorized users and under its account.

2. Customer content and responsibilities

Customer owns its content and grants Narra the limited right to host, process, transmit, and secure it to deliver the Services. Customer is responsible for its software, configurations, lawful use, end-user notices, and maintaining current backups unless backups are expressly included in a Service Order.

3. Acceptable use

Customer must not use the Services for illegal activity, malware, phishing, fraud, spam, credential theft, botnets, unauthorized scanning, unlawful content, or interference with the platform. Narra may suspend access where reasonably necessary to protect users, infrastructure, or legal compliance, and will provide notice when practicable.

4. Fees and payment

Fees are due as shown at checkout or in the Service Order. By subscribing, Customer authorizes charges to its chosen payment method for stated one-time and recurring fees. PaaS resources are allocated immediately after successful payment and provisioning; fees for a provisioned service period are final and non-refundable, as set out in the Return and Refund Policy. Cancellation before renewal prevents a future renewal but does not reverse an already-provisioned service period. Narra may suspend overdue Services after reasonable notice where practicable.

5. Availability and support

Service availability can be affected by maintenance, security responses, upstream providers, and events outside Narra”™s reasonable control. Any commitment or remedy must be expressly stated in a Service Order. Support is provided through the support channel associated with the Customer”™s plan.

6. Suspension and termination

Either party may end the Services as permitted by the Service Order. Narra may suspend or terminate for material breach, non-payment, fraud, security risk, or unlawful use. Customer should export its content before termination; following termination, data may be deleted in accordance with the applicable retention process and law.

7. Liability and disputes

To the extent permitted by law, the Services are provided “as is” and “as available.” Narra”™s aggregate liability for a claim related to a paid PaaS Service will not exceed the fees Customer paid for that affected Service in the three months before the event giving rise to the claim. Narra is not liable for indirect or consequential loss. Send disputes to [email protected] first; Philippine law governs, without limiting non-waivable consumer rights.

8. Privacy and changes

The Privacy Policy applies to personal information. Narra may update this Agreement by posting an updated version and effective date. Continued use after the effective date means acceptance of the update.